Service
Respond to Every WhatsApp Enquiry Instantly, Even After Hours
WhatsApp has a 98% open rate. Your customers are already there. We build AI-powered WhatsApp automation so every enquiry gets an instant reply, gets qualified, and gets logged in your CRM, without anyone on your team manually managing it.
Industry benchmark: WhatsApp open rate ~98% vs email ~20%. Results vary by business and market.
The Difference
Before and after WhatsApp automation
Before: Without Automation
- Customer sends WhatsApp enquiry at 9 PM
- No one sees it until the next morning
- Customer contacts a competitor who replied in minutes
- Your team manually copies information to a spreadsheet
- Follow-up is forgotten or delayed for days
- No data on how many enquiries were missed
After: With AdSwift WhatsApp Automation
- Customer sends WhatsApp enquiry at 9 PM
- Instant AI reply arrives within seconds
- Automated flow asks qualifying questions (budget, timeline, need)
- Lead is automatically logged in your CRM
- You get a notification: "New qualified lead from WhatsApp"
- Follow-up reminder is set automatically if no reply in 24 hours
What We Build
Your complete WhatsApp automation system
WhatsApp Business API setup
We register and configure your official WhatsApp Business API account. This enables automation, CRM integration, and high-volume messaging that the free app cannot do.
Instant auto-reply on every enquiry
Every WhatsApp message receives an immediate response, 24 hours a day, 7 days a week. No more enquiries going unnoticed overnight or on weekends.
Lead qualification flow
After the initial reply, the automation asks qualifying questions relevant to your business (budget, service needed, location, timeline). You receive pre-qualified leads, not raw messages.
CRM integration
Every WhatsApp conversation is automatically logged in your CRM with the customer name, number, query, and qualification data. Nothing falls through the cracks.
Appointment booking via WhatsApp
For clinics, consultants, and service businesses: customers can book an appointment directly through the WhatsApp conversation without calling.
Follow-up sequences
If a customer stops responding mid-conversation, an automated follow-up is sent after 24 hours. Your team gets a reminder to follow up with warm leads who went quiet.
Business Outcomes
What WhatsApp automation does for your business
No enquiry is ever missed
Your system responds instantly to every single message, even at midnight, on weekends, and during Diwali.
Faster lead response than your competitors
Industry data shows leads contacted within 5 minutes convert significantly more than those reached after 30 minutes. Results vary by market.
Your team focuses on closing, not chasing
Instead of spending time responding to repetitive questions, your team receives qualified leads who already understand your offering.
Full visibility on your enquiry pipeline
Every conversation is logged. You can see exactly how many enquiries you receive, which are converting, and which need follow-up.
Professional impression from the first message
A fast, helpful, professional first response builds trust before any human interaction happens.
How It Works in 4 Steps
WhatsApp API setup
We register your business for WhatsApp Business API access and connect it to your phone number.
Flow design
We design the conversation flow for your business: greeting, qualification questions, responses, and handoff triggers.
CRM connection
We connect WhatsApp to your CRM so every conversation is automatically logged with full context.
Live and monitoring
We go live, monitor the first week closely, and refine responses based on real conversations.
Common Questions
WhatsApp automation FAQ
What is WhatsApp Business API and do I need it?
WhatsApp Business API is the official developer access to WhatsApp that allows businesses to send and receive messages automatically at scale. It is different from the free WhatsApp Business app. For automation (auto-reply, CRM integration, bulk messaging), you need API access. We handle the setup and registration process for you.
Will my customers know they are talking to an AI or a bot?
That depends on how you want to set it up. We can configure your automation to be transparent ("Hi, this is an automated reply from [Business Name]") or to feel like a helpful team member responding quickly. Most of our clients prefer a transparent but friendly tone. You always have the option for a human to take over any conversation.
What happens after the automated messages? Can I take over manually?
Yes. The automation handles the first response, collects information, qualifies the lead, and logs it in your CRM. At any point, you or your team can take over the conversation manually. You will receive a notification when a new qualified lead arrives so you can respond personally when it matters.
Does this work for businesses that receive hundreds of messages per day?
Yes. The WhatsApp Business API scales to handle high message volumes. Whether you receive 20 messages a day or 500, every enquiry receives an instant response. This is exactly the use case the automation is designed for.
Stop losing enquiries to slow responses
Book a free call. We will show you exactly how WhatsApp automation would work for your specific business.
